For banking to go digital, the first steps need to begin with empathy
IT SEEMS like a natural course correction with the virus outbreak. As banks have to limit physical interactions with customers, more transactions are moving online.
Dialling up the future of call centres at banks
HERE'S a peek into the future of customer centres at banks. An online transaction fails to go through, and right there and then, the bank will send the customer a chat message, a text, or an e-...
Singapore banks brace themselves for tough months ahead
SINGAPORE banks posted lower earnings in the first quarter after bulking up their provisions to cushion against economic stresses brought on by the virus outbreak, and against some of their oil-...
How Singapore's keeping credit open to SMEs
CREDIT is flowing to small and medium-sized enterprises (SMEs), the lifeblood of Singapore's economy, amid the novel coronavirus outbreak.
UOB has approved S$4b in loans backed by government to hard hit mid-sized enterprises
UOB has approved S$4 billion in loans under Enterprise Singapore's (ESG) temporary bridging loan programme (TBLP) since the government increased its risk-share of such loans to 90 per cent a month...
UOB extends S$4b in loans under government-assisted loan scheme
United Overseas Bank (UOB) on Tuesday said it has approved S$4 billion in loans under Enterprise Singapore's (ESG) temporary bridging loan programme (TBLP) since the government increased its risk-...
DBS' O&G portfolio makes up largest chunk of loans to industries hit by Covid-19
DBS on Thursday guided that its oil-and-gas (O&G) lending portfolio at S$23 billion makes up its single-largest loan exposure to impacted industries made vulnerable by the Covid-19 pandemic,...
Extended lockdown nudges Singapore towards record slump
WITH tightened lockdown measures that have been extended through to June 1, economists have pencilled in more sobering numbers that would cement the deepest recession that the Republic will ever...
MAS' near-zero cost funding to banks will halve borrowing rates for SMEs
SINGAPORE banks will just about halve the interest rates to small- and medium-sized enterprises (SMEs) on the latest tranches of government-assisted loans, as the central bank stepped in for the...
An uneasy solitude for introverts
THERE are memes that celebrate the Great Lockdown as a small win for the introverts. "I've been preparing for this moment my whole life," so the deadpan quotes go.