Food delivery company WhyQ has sacked one of its couriers after it emerged that he had passed off a packet of char kway teow he delivered to a customer as coming from the Lao Fu Zi Fried Kway Teow stall at Old Airport Road food centre.
Stall owner Tan Lee Seng said he learnt of the incident earlier this month after a customer complained to him that the standard of his char kway teow had dropped.
When the customer showed Mr Tan a picture of the fried noodles he had received, Mr Tan realised that it was not from his stall.
In an interview with The Straits Times, Mr Rishabh Singhvi, co-founder of food delivery app WhyQ, said the courier has also been banned from the app after the company found out about the incident.
Lao Fu Zi Fried Kway Teow has also been removed from the app after the owner complained that he had never agreed to be listed.
Mr Tan, 53, said he had received complaints from at least eight customers about the quality of his fried noodles. "Such incidents damage the reputation of my stall that I have built over the years. I don't want any compensation, just a sincere public apology," Mr Tan added.
Mr Rishabh said WhyQ did not directly receive any complaints about the stall. He added that the firm has signed or made verbal agreements with all stalls listed on the app.
"We have signed agreements with about 95 per cent of our stalls to enable us to list them and place orders using the app or over the counter," the 29-year-old said.
Mr Rishabh claimed that WhyQ has had a signed agreement with the char kway teow stall since May last year.
When shown the agreement, Mr Tan said although the mobile number listed is his, the signature is not.
"I contacted WhyQ to tell them to stop using our stall name on their app without consent," he added.
Such incidents damage the reputation of my stall that I have built over the years.
MR TAN LEE SENG, who owns Lao Fu Zi Fried Kway Teow at Old Airport Road food centre, on customers receiving noodles that a courier passed off as coming from his stall.
The stall was removed from the app on Sunday. An e-mail was sent to all WhyQ customers explaining the incident. The company also apologised to the stall and its customers for the courier's actions.
"We only work with independent contractors, who also work with other delivery services throughout the day. It is the courier's responsibility to place orders over the counter at the hawker stall," said Mr Rishabh.
WhyQ has about 100 independent contractors in its delivery team. The company, which was launched in 2017, has 1,200 stalls listed on its platform. It has 85,000 customers and makes about 1,500 deliveries daily.
The Straits Times spoke to eight stall owners listed on the app and confirmed that they had signed agreements with WhyQ to be listed.