Robinsons' downfall forces rethink of digital innovation strategies for businesses

Many firms still held back by legacy processes and unclear objectives, but pressure is mounting as the digital economy, accelerated by the pandemic, is picking its winners


BEFORE it closed, department store operator Robinsons Singapore had tried to set up its own retail app. The company also attempted to go digital by selling its products on e-commerce platform Lazada.

But, as many other companies have also found out, digital innovation is