Service recovery: a company's saving grace

SERVICE recovery is an essential part of everyday dealings with customers - when something goes wrong, customers would expect you to take immediate action to rectify the situation. Action can come...

Cultural intelligence - a skill critical for SME leaders

FRANCOIS (not his real name) was parachuted into Singapore some years ago. He had performed well in a Swiss-owned pharmaceutical firm in Basel and when the opportunity arose, he was posted to...

Views From The Top: Reduce, reuse, recycle

THIS WEEK'S TOPIC: How are you and/or your organisation doing your part to reduce the global plastic pollution? What's needed to change human behaviour about the use of plastics?

Four tips for SMEs wanting to bridge the talent gap

SMALL and medium-sized enterprises (SMEs) play a significant role in Singapore's economy. As 99 per cent of all enterprises are within the definition of SMEs, they are a vast majority of the...

Views From The Top: Purpose over paycheque

THIS WEEK'S TOPIC: Why do you think the level of employee engagement in Singapore is below-average, compared to other countries? How might an employer spark enthusiasm and boost the sense of...

Time spent on admin tasks - what's it costing your business?

WHAT could your business achieve with an extra 168 working days a year?

Views From The Top: Doing business abroad in a geo-protectionist environment

THIS WEEK'S TOPIC: How might Singapore companies combat rising economic nationalist tendencies when seeking to expand abroad?

A mid-career entrepreneur’s journey: starting a business at 41, and failing

Now back to corporate life, Tan believes the skills he learnt in the rough-and-tumble startup world – “dream big, start small, move fast and fail fast” – help him do his job better.

Innovation in family firms: A missed opportunity?

Here in Asia, family firms are a prominent feature of the business landscape, but are they better at innovating; or, because of the way they are run, are they more likely to lag behind?

[VIDEO] Sirius Venture Capital's Eugene Wong on his investment philosophy

Sirius Venture Capital's founder and managing director, Eugene Wong, shares anecdotes from his journey in venture capital - investments that were hits and others that were not, and how these have...